Shipping & Returns


RETURN POLICY
Please note the recent changes to our return policy.
MONROW gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund or exchange within 21 days of the original purchase. We do not charge a restocking fee and the return shipping label is provided by us. Your refund will be credited to the same credit card used to make the purchase.
RETURNS PROCESS
For all monrow.com orders, please visit monrow.returnly.com and enter your order number and e-mail address. The link will instruct you to complete the process and e-mail you a return shipping label.
At the moment we aren't able to issue return labels to our customers outside of the US.
For in-store purchases, we are happy to take it back in-store for credit or exchange within 14 days of purchase.
Damaged Goods or Exchanges
If you receive an item that is damaged, please visit monrow.returnly.com and enter your order number and e-mail address. The link will instruct you to complete the process and e-mail you a return shipping label. 
At this time, monrow.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on monrow.com. 
For any questions, please email us at support@monrowattire.zendesk.com
When will I get my refund?
Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 5-10 business days for your bank or merchant provider to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We'll send you an email when our team has processed your refund so you know it's on the way.
DOMESTIC SHIPPING
We offer ground shipping on all orders within the continental U.S. Most of our orders are shipped within 24 hours of purchase. Once your order is shipped, we estimate you will receive your order within 2-8 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays.
INTERNATIONAL SHIPPING 
We offer shipping to select international customers. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date.
MONROW does not cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and due upon receiving your package.
SHIPPING INFO

SERVICE

DESTINATION

ORDER BY

TRANSIT

COST

GROUND

USA

12PM PST

2-8 BUSINESS DAYS

$8 OR FREE WITH $150 PURCHASE

2 DAY

USA

12PM PST

2 BUSINESS DAYS

$20

NEXT DAY

USA

12PM PST

NEXT BUSINESS DAY

$40

INTERNATIONAL

CANADA

12PM PST

3 BUSINESS DAYS

$40

 

EUROPE, LATIN AMERICA

12PM PST

7 BUSINESS DAYS

$50

 

AUSTRALIA, NEW ZEALAND, JAPAN, HONG KONG, KOREA

12PM PST

7 BUSINESS DAYS

$60